← Historical Salesforce AI Associate: AI, ethics, and data
06 / 6 · 35 MIN

Available inputs, evaluation, and operational contract

Detect future information, unsuitable transformations, and training-production differences.

Concept and mechanism

A prediction should use information available when the decision occurs. A field populated after escalation cannot serve as a real input to classification performed at opening. When later knowledge enters training, historical evaluation may look excellent without representing a feasible service. The data contract should define meaning, unit, availability, origin, and missing-value treatment. A number in cents is not equivalent to the same number in euros. An unknown value does not necessarily equal zero. Transformations should preserve these distinctions and be evaluated in context. Temporal availability and independent evaluation provide useful depth; they do not imply the former exam required model development or advanced statistics.

Guided application

To accept a pilot serving several units, reserve independent evidence representing those units and expected conditions. A larger sample from one unit does not automatically cover the others. Compare the training contract with what the integration supplies and investigate mismatches before retraining. Measure improvement with defined denominators: rates of incorrect critical values, cases missing necessary data, and associated operational effects. Retaining transformation versions and decision owners helps reproduce evaluation. If contracts differ, keep the approved process while preparing a corrected experiment. The aim is evidence of actual behavior rather than merely increasing a historical indicator.

IN PRACTICE

Example: Amount=25000 represents 250 euros in one integration and 25,000 euros in training. The numeric type is valid on both sides, but interpretation differs by a factor of one hundred.

Common pitfalls

Retraining before diagnosis; using future outcomes; replacing unknown with zero without analysis; counting processed files as improvement.

Related topics: Choose the AI task and quality evidence · CRM capabilities, recommendations, and actions · Trust principles and real consequences

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Evaluation quality depends on data that could exist at the real decision point.

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Reference: Monitoring Production ML Pipelines · AI Associate historical Spring 24; retired 2026-02-02