ITIL 4 DPI: direct, plan, and improve

Objectives and progression

Seven lessons, 40 regular questions, five fictional cases, and an internal assessment of 26 decisions in 45 minutes. Allocation across seven observed domains: 8/6/3/8/6/3/6 questions. Original examples of RUN capacity, delegation, controls, automation effort, communication, and value streams. No official questions reproduced or full exam coverage guaranteed. Domains and weights were observed in the Japanese syllabus identified as v1.3.1, linked by PeopleCert Japan, and compared with totals in the historical English syllabus from December 2019. The exact Japanese revision date and detailed comparison with May 2025 updates remain unconfirmed. Current exam format was confirmed with PeopleCert. This path prepares for ITIL 4; retirement is planned for 2027-12-31, subject to provider confirmation.

Audience: Technical managers, APS leads, service managers, and professionals coordinating operational improvement and transformation.

Prerequisites: ITIL Foundation and service-operations knowledge are recommended for this path. PeopleCert requires an ITIL v3 certification, ITIL 4 Foundation, or ITIL 4 Managing Professional, plus ATO training or ITIL Official eLearning. Confirm current provider conditions. DR does not replace accredited training or include an exam or eligibility.

285 estimated study minutes

• Connect strategic choices to executable work and observable outcomes.
• Define decisions and capacity within explicit boundaries and coordinate external dependencies.
• Assess exposure and control sufficiency without bypassing responsibilities.
• Establish a baseline, test capability, and review outcomes and unintended effects.
• Prepare the people executing change and treat objections as information to evaluate.
• Use definitions, denominators, and segments consistent with the decision.
• Improve the complete journey before expanding local gains or automation.

Modules

1. Direction, planning, and outcomes
2. Scope, objectives, and authority
3. Governance, risk, and controls
4. Improvement, assessment, and learning
5. Communication and organizational change
6. Metrics and reporting for decisions
7. Streams, practices, and optimization

Continue learning

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• ITIL 4 Specialist: Drive Stakeholder Value
• Technical Project Manager

References and version

ITIL 4 DPI; observed JA v1.3.1, current detailed revision comparison pending

• ITIL 4 Strategist: Direct, Plan and Improve · 2026-09-29
• PeopleCert DPI syllabus and exam specification, Japanese · 2026-09-29
• AXELOS DPI candidate syllabus, historical English · 2026-09-29
• Official training-material updates · 2026-09-29
• ITIL transition FAQ · 2026-09-29
• PeopleCert Continual Improvement practice overview · 2026-09-29
• PeopleCert Japan official reference materials · 2026-09-29
• Google SRE: Postmortem Culture, Learning from Failure · 2026-09-29
• Google SRE Workbook: Eliminating Toil · 2026-09-29