Engineering Manager: people, capacity, and delivery

Objectives and progression

A professional assessment with six modules on technical team development, delegation, feedback, operational load, architectural decisions, and learning. Practice fictional middleware, batch incident, concentrated knowledge, and metric-use cases. Includes versioned primary sources, explanations for every option, and an internal assessment of 27 decisions in 60 minutes. GitLab, Google, and DORA practices are contextual references; they do not define a bank’s policies or employment rules.

Audience: Engineering managers, technical leads, APS professionals, and technical team leaders.

Prerequisites: Experience collaborating in technical teams and delivery and support fundamentals; no prior certification required.

300 estimated study minutes

• Define responsibilities and support decisions without creating manager dependence.
• Connect concrete observations to expectations, support, and professional growth.
• Distinguish demand, interruptions, and repetitive work to plan realistic capacity.
• Resolve disagreements with criteria and record important technical trade-offs.
• Connect service objectives, priorities, and improvements after failures.
• Assess the work system with contextual evidence and improvement experiments.

Modules

1. Mandate, autonomy, and delegation
2. Feedback and skill development
3. Capacity, operational load, and toil
4. Technical decisions and quality
5. Reliability and incident learning
6. Metrics, culture, and improvement

Continue learning

Management assessments

• Technical Lead
• Team Lead
• IT Project Manager
• Application Production Support

References and version

GitLab Handbook 2026; DORA current five-metric model; SRE and engineering guidance reviewed 2026-09-30

• DORA software delivery performance metrics · 2026-09-30
• Postmortem culture learning from failure · 2026-09-30
• Generative organizational culture · 2026-09-30
• Implementing SLOs · 2026-09-30
• Maintain an architecture decision record · 2026-09-30
• Engineering Manager · 2026-09-30
• Engineering Management · 2026-09-30
• 1-1 · 2026-09-30
• Learning culture · 2026-09-30
• Identifying and Recovering from Overload · 2026-09-30
• Eliminating Toil · 2026-09-30
• The Standard of Code Review · 2026-09-30
• Managing Incidents · 2026-09-30