Product Owner: discover, decide, and create value

Objectives and progression

A professional assessment course on product decisions in technical and APS environments. Six modules connect goals, needs, priorities, acceptance criteria, delivery, and outcomes. Includes fictional reconciliation and file-transfer cases, explanations for every option, and an internal assessment of 27 decisions in 60 minutes. Service Manual, EBM, and SRE references complement Scrum without imposing government obligations on other organizations.

Audience: Product Owners, analysts, APS professionals, and managers collaborating on product decisions.

Prerequisites: Scrum and teamwork fundamentals; PSPO I is a related foundation course, with no prior certification required.

300 estimated study minutes

• Connect backlog decisions to the intended product outcome.
• Turn requests and assumptions into useful research questions.
• Compare value, risk, dependencies, and capacity before ordering work.
• Prepare understandable items without removing Developers’ autonomy.
• Prepare release decisions and adapt plans using operational evidence.
• Measure effects on users and adapt decisions when a hypothesis fails.

Modules

1. Goal, value, and accountability
2. Needs and discovery
3. Ordering and explicit trade-offs
4. Refinement, criteria, and quality
5. Delivery, stakeholders, and operations
6. Outcomes, experiments, and learning

Continue learning

Management assessments

• PSPO I — Professional Scrum Product Owner I
• PSPO II — Professional Scrum Product Owner II
• Scrum Master
• IT Project Manager

References and version

Scrum Guide November2020; EBM May2024; primary product practice reviewed 2026-09-30

• The Scrum Guide · 2026-09-30
• The Evidence-Based Management Guide · 2026-09-30
• Start by learning user needs · 2026-09-30
• Plan user research for your service · 2026-09-30
• Deciding on priorities · 2026-09-30
• Writing user stories · 2026-09-30
• Developing a roadmap · 2026-09-30
• How to set performance metrics for your service · 2026-09-30
• Using moderated usability testing · 2026-09-30
• The evolving SRE engagement model · 2026-09-30