Scrum Master: facilitate, unblock, and improve

Objectives and progression

A professional assessment course with six modules on team effectiveness and organizational collaboration. Practice decisions under incidents, delivery pressure, blocked work, uneven participation, and misused metrics. Includes fictional APS scenarios, versioned sources, and an internal assessment of 27 decisions in 60 minutes. Kanban, EBM, DORA, and facilitation techniques are complementary references, not additional mandatory Scrum rules.

Audience: Scrum Masters, product team members, APS professionals, and managers involved in agile delivery.

Prerequisites: Scrum and teamwork fundamentals; PSM I is a related foundation course, with no prior certification required.

300 estimated study minutes

• Choose interventions that develop autonomy and effectiveness.
• Adapt the plan while preserving purpose, quality, and accountabilities.
• Create participation and decisions aligned with each event purpose.
• Expose blocked work and completion criteria.
• Remove delivery barriers without taking over others authority.
• Evaluate learning and outcomes with context-appropriate measures.

Modules

1. Accountability and service to the team
2. Goals, planning, and interruptions
3. Facilitation and useful events
4. Quality, flow, and impediments
5. Stakeholders and organizational collaboration
6. Evidence, experiments, and improvement

Continue learning

Management assessments

• PSM I — Professional Scrum Master I
• PSM II — Professional Scrum Master II
• Product Owner
• IT Project Manager

References and version

Scrum Guide November2020; Kanban Guide May2025; EBM May2024; primary guidance reviewed 2026-09-30

• The Scrum Guide · 2026-09-30
• The Kanban Guide · 2026-09-30
• The Evidence-Based Management Guide · 2026-09-30
• DORA software delivery performance metrics · 2026-09-30
• Principles behind the Agile Manifesto · 2026-09-30
• Postmortem culture learning from failure · 2026-09-30
• 1-2-4-All · 2026-09-30
• Generative organizational culture · 2026-09-30
• Working in small batches · 2026-09-30