Delivery Manager: coordination and sustainable delivery

Objectives and progression

A professional assessment with six modules on mandate, planning, flow, dependencies, governance, operational transition, and outcome measurement. Practice fictional file-interface, specialist-capacity, budget, Saturday-release, and APS-autonomy cases. Includes versioned primary sources, explanations for every option, and an internal assessment of 27 decisions in 60 minutes. Government and organizational references are contextual and do not define a bank’s procedures.

Audience: Delivery managers, project managers, APS professionals, and cross-team delivery coordinators.

Prerequisites: Experience collaborating in technical teams and delivery and support fundamentals; no prior certification required.

300 estimated study minutes

• Clarify how to support delivery and collaborate with product, engineers, and operations.
• Build transparent forecasts using realistic capacity, uncertainty, and explicit commitments.
• Make work and waiting visible to resolve delivery constraints.
• Prepare decisions proportionate to risk with clear authority and evidence.
• Coordinate usable delivery with operational readiness and demonstrated recovery.
• Use delivery information to choose and assess service improvements.

Modules

1. Mandate, outcomes, and collaboration
2. Planning, capacity, and forecasting
3. Flow, dependencies, and impediments
4. Governance, risks, and decisions
5. Release and transition to operations
6. Measurement, reporting, and continuous improvement

Continue learning

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References and version

Service Manual current public guidance; Kanban Guide May2025; DORA five-metric model; primary references reviewed 2026-09-30

• Delivery Manager · 2026-09-30
• What each role does in a service team · 2026-09-30
• Planning in agile · 2026-09-30
• Governance principles for agile service delivery · 2026-09-30
• Measuring and reporting progress · 2026-09-30
• Running more than one service team · 2026-09-30
• The Kanban Guide · 2026-09-30
• DORA software delivery performance metrics · 2026-09-30
• The evolving SRE engagement model · 2026-09-30
• Safe deployment practices · 2026-09-30
• Forecasting capability · 2026-09-30
• Budgeting capability · 2026-09-30